We accept returns for store/online credit or exchange when postmarked within 7 calendar days from the date you receive your order. Original tags must be on new, unworn clothing.
Damages must be reported within 3 days of receiving merchandise or the merchandise cannot be returned.
Please include your receipt/proof of purchase in the return, otherwise it will be rejected by our returns department. (Proof of purchase includes the following: store receipt, online order receipt, PayPal invoice) If you’ve lost your receipt or have questions, please contact us at deepsouthoriginals.com
Clearance items with a discount of 25% off or more cannot be returned, refunded or exchanged. This also applies to all items marked “Final Sale”. For any questions, please contact us at deepsouthoriginals.com
Final Sale/Clearance category items are final sale and may not be returned or exchanged.
Items returned to us with any sign of wear (makeup, deodorant, perfume or similar product stains) will be shipped back to you and you will be responsible for additional shipping cost.
If any returns do not meet these requirements, you will be contacted and it will be rejected by our returns department and will be held at the store. The item(s) can be mailed back to you with a future order or immediately for a $6 shipping fee. We will hold non-returnable merchandise for 30 days. After 30 days, the items will be donated. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
How should I send my return back?
Please refer to the Return Policy above to ensure that your return meets the criteria stated.
1) Email firstname.lastname@example.org for return instructions
You are free to return your item(s) in the original packaging or whatever packaging you choose.
Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
RETURNS & PROCESSING TIME
You will be notified via the email address associated with your order within 3 business days of your returns arrival to our Returns Department. It can take up to 3 days to fully process your return.