Have Questions? We're
Here To Help.

Orders are typically processed within 24-48 hours. Processing times may vary during holidays, promotions, or periods of high order volume. Once your order has been prepared and shipped, you'll receive a shipping confirmation email with tracking information when available.

Yes! We offer free shipping on orders over $100.

For orders below $100, applicable shipping fees will be calculated at checkout based on your shipping destination and available delivery options.

Once your order ships, you'll receive a shipping confirmation email containing your tracking information, when available.

Simply follow the tracking link in your email to check your package's delivery progress. If your tracking information hasn't updated or you need additional assistance, please reach out to our customer service team.

We understand how exciting it is to receive a new jewelry order! If your package is taking longer than expected, start by checking the tracking information provided in your shipping confirmation email.

Shipping delays can occasionally happen due to carrier schedules, weather, or other unforeseen circumstances. If you need help locating your package, contact our team with your order number and tracking details.

Available shipping destinations and delivery options will be displayed during checkout. If you're having trouble placing an international order or have questions about shipping to your location, please contact our team for assistance.

We want you to feel confident shopping with Deep South Originals. Please note that we do not offer a standard 30-day return policy.

For questions about return eligibility, exchanges, or assistance with a specific order, please contact our customer service team. We'll be happy to review your situation and explain the options available.

If you'd like to exchange an item, please reach out to our customer service team with your order number and details about the product.

Our team can review your request and let you know whether an exchange option is available for your purchase.

We're sorry if something isn't right with your order. Your experience matters to us, and we want to help make things right.

Please contact our customer service team with your order number, a description of the issue, and clear photos of the item if applicable. Our team will review the details and help you with the next steps.

If you've received an item different from what you ordered, please contact us as soon as possible.

Include your order number and photos of the item received so our team can review the issue and assist you.

For return-related questions or concerns, visit our Contact Us page and send our team a message with your order number and relevant details. We believe in personal service and will do our best to help you find a solution.

A little care goes a long way in keeping your favorite pieces looking beautiful. We recommend storing your jewelry in a clean, dry place when you're not wearing it.
To help maintain its appearance:
• Avoid direct contact with perfumes, lotions, and harsh chemicals.
• Remove jewelry before swimming, showering, or exercising unless the product is specifically designed for those conditions.
• Gently clean your pieces with a soft, dry cloth.
• Store jewelry separately to help prevent scratches, tangling, and unnecessary wear.

Following these simple steps can help preserve the appearance and finish of your favorite pieces.

Many of our designs are created with everyday styling in mind. We believe jewelry should be easy to wear, easy to style, and something you can enjoy throughout your day.

However, everyday wear can expose jewelry to moisture, friction, and other environmental factors. Following the recommended care instructions will help keep your pieces looking their best.

Water resistance varies depending on the individual piece, materials, and finish. Some of our styles are designed with water-resistant materials, while others may require more careful handling.

We recommend checking the specific product description for details before exposing your jewelry to water.

The longevity of a jewelry finish depends on the materials used, frequency of wear, and exposure to moisture, chemicals, and other environmental factors. While some of our pieces are designed to offer greater resistance to everyday wear, proper care is important for maintaining their appearance over time.

When you're not wearing your favorite pieces, keep them in a clean, dry location away from direct sunlight and humidity. We recommend storing necklaces, bracelets, earrings, and charms separately to help prevent tangling and scratching.

The best necklace length depends on your personal style, neckline, and how you'd like your jewelry to sit.

Consider the neckline of your favorite tops and dresses, or measure a necklace you already own to get an idea of your preferred length.

Where available, product pages include necklace measurements to help you choose the right style.

For a comfortable bracelet fit, measure around your wrist using a flexible measuring tape. Consider whether you prefer a closer fit or a little extra room for movement.
Compare your measurement with the sizing details provided on the individual product page before placing your order.

Product dimensions and sizing information are provided on individual product pages whenever applicable. We recommend reviewing these details before purchasing, especially when choosing necklaces, bracelets, and other pieces where fit is important.

Some necklace styles feature adjustable lengths, while others have fixed measurements. Please check the individual product description for specific details about the length and adjustment options available.

If you're unsure which size or length to choose, we're happy to help! Reach out to our customer service team with the product you're interested in and your preferred fit. We'll do our best to guide you.

Our collections feature thoughtfully selected materials, including stainless steel and other jewelry components. Materials and finishes vary by product. For the most accurate information, we recommend checking the individual product description, where specific material details are listed whenever available.

Many of our styles are designed with durability and everyday wear in mind. However, tarnish resistance depends on the materials and finish of each piece.
Please refer to the individual product description for specific information about the materials and care recommendations.

Skin sensitivities can vary from person to person, and individual reactions depend on the materials used in each piece.
We recommend reviewing the material information on the product page before purchasing. If you have specific material concerns, please contact our team for additional information.

We do our best to represent every piece as accurately as possible through our product photography. However, slight variations in color, finish, and appearance may occur due to lighting conditions, screen settings, and the natural characteristics of certain materials.

Absolutely! Everyday style is at the heart of Deep South Originals. We focus on versatile designs that are easy to wear, easy to layer, and simple to incorporate into your everyday wardrobe.

From classic favorites to more expressive pieces, our collections are designed to help you create a look that feels like you.

Absolutely! We believe jewelry should feel personal and reflect the things that make you unique.

Explore our charm collections and customizable styles to create combinations that express your personality, celebrate meaningful moments, or simply add something special to your everyday look.

Our Charm Bar makes it easy to create personalized jewelry by combining different charms and chains. Choose the elements you love and create a piece that reflects your individual style. It's all about making jewelry your own, one charm at a time.

Available charm selections and customization options depend on the specific product or collection. Visit our Charms collection or individual product pages to explore the available styles and combinations.

Individual charm availability varies by collection. Browse our Charms collection to discover the styles currently available. If you need help finding a particular charm or understanding your customization options, our team is happy to assist.

Our necklace-building experience is designed to help you create a personalized piece by selecting your preferred chain and charms. Explore the available options, choose the elements you love, and create a combination that feels uniquely yours. Available selections and combinations will be displayed within the builder.

Personalized jewelry makes a thoughtful way to celebrate someone special or mark a meaningful moment.

Explore our charm selections and customizable pieces to create a combination that reflects someone's personality and individual style.

We accept the payment methods displayed at checkout, which may include major credit and debit cards, Shop Pay, and other supported payment options. Available payment methods may vary depending on your location and checkout eligibility.

Absolutely. Your payment is processed through Shopify's secure checkout environment, helping protect your payment information throughout the purchasing process. You can shop confidently knowing that your checkout experience is designed with security in mind.

Eligible customers may have access to installment payment options through supported payment providers, depending on availability and purchase eligibility. Available options will be displayed during checkout. Please review the provider's terms before completing your purchase.

If you have a valid promotional or discount code, you can enter it during checkout in the designated discount code field. Eligible discounts will be reflected in your order total before you complete your purchase. Promotional terms and exclusions may apply.

Discount code combinations depend on the specific promotion and applicable terms. Some offers may not be combined with other discounts. Please review the promotion details and your checkout summary to see which discounts can be applied to your order.

For the most up-to-date information about gift card availability, please contact our customer service team. We're happy to help answer questions about available gifting options.

We're currently working toward introducing more gift-ready packaging options. At this time, our products are not offered as fully gift-ready items. We appreciate your understanding as we continue working to improve the shopping and gifting experience.

You can enter the recipient's shipping address during checkout if you'd like your order delivered to someone else. Please note that our products are not currently gift-ready, so special gift packaging is not included at this time.

Please contact our customer service team before placing your order to ask whether a personalized message can be accommodated. We'll be happy to let you know what options are currently available.

We're always happy to hear from our customers! Whether you have questions about a product, need help with an order, or simply want to learn more about our collections, our team is here to help.

Visit our Contact Us page to send us a message, and we'll do our best to get back to you as soon as possible.

Stay connected with us on social media to discover new arrivals, styling inspiration, favorite collections, and a closer look at what's happening behind the brand. Follow us through the social media links available on our website.

Sign up for our newsletter to receive updates about new arrivals, special promotions, and the latest from Deep South Originals. It's a simple way to stay connected and discover new pieces you'll love.

We believe shopping should feel easy and personal. If you can't find the answer you're looking for, don't hesitate to reach out. Send us a message through our Contact Us page, and a member of our team will be happy to help.